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Why CRM? The Business Case for Customer Relationship Management sponsored by Oracle Corporation WHITE PAPER: Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction. Posted: 02 Mar 2007 \| Published: 01 Jul 2006 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Service \| Lead Generation \| Routing \| Sales and Marketing Software \| Sales Channels \| Sales Force Automation \| TCO

Sales Management Strategies: Leading From The Trenches sponsored by Adobe EchoSign EGUIDE: How do you build a successful sales team from scratch? In this e-guide, learn how Russ Hearl, Vice President of Global Sales at DoubleDutch, was able to shape an ef- ficient team from the ground up. Posted: 02 Mar 2015 \| Published: 02 Mar 2015 TOPICS: Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Information Systems \| Sales Order Management \| Sales Representatives

Managing Customer Data in the GDPR Era sponsored by GearsDesign EGUIDE: Download this expert guide to learn more about why enterprises need to train agents on how to properly process incoming customer requests to delete or reduce customer data, while maintaining GDPR compliance. Posted: 17 Jan 2019 \| Published: 17 Jan 2019 TOPICS: Compliance Best Practices \| Compliance reporting software \| Compliance Software \| CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Data Profiling \| Data Security \| Governance, Risk, Compliance (GRC) \| Sales \| Sales Force Automation

Salesforce.com: Success on Demand sponsored by Salesforce.com PRODUCT LITERATURE: The proven leader in on-demand customer relationship management (CRM), salesforce.com makes businesses more successful. Posted: 04 Oct 2006 \| Published: 01 Oct 2006 TOPICS: CRM \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software \| Sales Force Automation

Blackberry Solution Increases Customer Service for Corporate Real Estate Company sponsored by BlackBerry CASE STUDY: J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. Posted: 26 Feb 2009 \| Published: 26 Feb 2009 TOPICS: Customer Service \| eBusiness \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Remote Computing \| Sales Force Automation

Grow Your Business with Microsoft Dynamics CRM sponsored by Microsoft WEBCAST: View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. Posted: 09 Sep 2009 \| Premiered: Sep 9, 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Service \| Lead Management \| Sales \| Sales and Marketing Software \| Sales Force Automation \| Sales Representatives

Aligning CRM Metrics with Business Goals sponsored by Insightly EGUIDE: This exclusive e-guide unveils the latest best practices for aligning CRM metrics with business goals. You'll learn expert tips on leveraging metrics for Salesforce and the call center, as well as uncover the importance of keeping metrics to a minimum. Posted: 07 Mar 2016 \| Published: 03 Mar 2016 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Services \| Data Analytics \| Sales \| Sales and Marketing Software \| Sales Force Automation

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices sponsored by Oracle Corporation WHITE PAPER: This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. Posted: 02 Jun 2008 \| Published: 01 Mar 2008 TOPICS: Application Deployment \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service Best Practices \| Customer Support Software \| Oracle (Product) \| Reporting Software \| Sales Contact Management Software \| Sales Force Automation \| Sales Information Systems \| Vendor Selection

Rampart Hosting Brings Salesforce Automation and E-Commerce to Progress Lighting’s 5,000 Item Inventory sponsored by Appcelerator CASE STUDY: In 2011, residential and commercial lighting provider Progress Lighting contracted Rampart Hosting, LLC to develop a mobile application to allow its customers to browse its catalog of products on iPhone, iPad and Android devices. Read this case study to discover the mobile development tools and strategies that Rampart leveraged. Posted: 24 Aug 2012 \| Published: 24 Aug 2012 TOPICS: Application Development \| Cloud Computing \| eCommerce Software \| iPod \| Mobile Middleware \| Sales Force Automation

CSO Insights Summary Report: The Impact of Sales Process and CRM on Optimizing Sales Effectiveness sponsored by FrontRange Solutions Inc. WHITE PAPER: Compare the performance differences between firms with well a defined and CRM supported sales process verses those without optimized sales strategies. Discover the most dramatic areas of performance gain and the impact on sales effectiveness. Posted: 22 Nov 2006 \| Published: 26 Dec 2005 TOPICS: Business Performance Management \| CRM \| CRM Best Practices \| CRM Hosting \| Lead Generation \| ROI \| Sales Force Automation \| Sales Information Systems

SFA Reports